Privacy Policy

1. Introduction

This Privacy Policy describes how Davtul Private Limited("Company", "we", "our", or "us"), a company incorporated under the provisions of the Companies Act, 2013, with its registered office at:

S.k Colony, Hilal Abad, Sector 1, Qamarwari, Karan Nagar (Srinagar), Srinagar, Karan Nagar, Jammu & Kashmir, India, 190010,

collects, uses, discloses, and safeguards your information when you access or use our hyperlocal delivery platform, website, and related services (collectively, the "Services").

2. Information We Collect

• Personal identification details such as name, phone number, email address, and delivery address.
• Location data required for order fulfillment and live tracking.
• Payment and transaction information.
• Device information, IP address, and usage analytics.
• Rider and delivery partner information for operational purposes.

3. Purpose of Data Collection

• To provide, operate, and improve our delivery services.
• To process transactions securely.
• To enable real-time tracking and order coordination.
• To communicate service updates and customer support.
• To comply with applicable legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell or rent personal data. We may share information with trusted third-party service providers including payment processors, logistics partners, cloud hosting providers, and analytics services solely for business operations. Such third parties are contractually obligated to maintain data confidentiality.

5. Data Retention

We retain personal information only for as long as necessary to fulfill business purposes, legal obligations, dispute resolution, and enforcement of agreements.

6. Data Security

We adopt reasonable technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.

7. User Rights

Users may request access, correction, or deletion of their personal information by contacting us. We will address such requests in accordance with applicable Indian laws.

8. Legal Compliance

We comply with the provisions of the Information Technology Act, 2000, and applicable data protection rules in India.

9. Changes to This Policy

The Company reserves the right to update this Privacy Policy at any time. Updated versions will be posted with a revised effective date.

10. Grievance Officer

In accordance with applicable law, any grievances regarding personal data may be addressed to:
Grievance Officer
Davtul Private Limited
Email: info@davtul.com